Communication Proficiency

In this course, you will study the most important skills and most applicable tools of successful business communication in a fast and efficient way. The lessons are 100% at your own pace. Independent candidate can start immediately start-up online.

Skills you will study:

  • Overcoming typical communication problems
  • Using tools for improving your communication strategies
  • Improving your verbal and non-verbal communication skills

About this course:
The ability to communicate is an essential life skill and one that can be continually developed. Even if you are a naturally good communicator, there are always occasions to enhance your communication skills. This course introduces you to the main elements in the communication process. Its highpoints the importance of producing clear, positive messages and offers you some basic tips and guidelines on this form of communication so that you may become more proficient in the kind of communication needed at home as well as in the college and workplace. You will study about some of the common pitfalls which may obstruct the effectiveness of business communication.

Once complete, you can download and print your certificate, which you can use to potentially boost your career. The course will be available 24/24 hours and 7 days a week for the period of time you are register.

1
Introduction

Communication Basics

1
Communication Process
2
Factors Affecting Communication
3
Communication Roles
4
Perceptual Preferences
5
Communication Principles

Communication Styles

1
Communication Styles Matrix
2
Direct Communication Style
3
Spirited Communication Style
4
Systematic Communication Style
5
Considerate Communication Style
6
Examples

Communication Tips

1
Wording
2
Body Language
3
Listening Skills

Written Communication

1
Writing Process
2
Pitfalls to Avoid
3
Email Writing Skills

Verbal Communication

1
Clarity
2
Presentation Skills
3
Telephone Communication Skills

Tool: RESULT Principle

1
Tool: RESULT Principle

Conclusion

1
Conclusion

Communication Skills – Exam

1
Communication Skills – Exam
10 questions
Course available for 21 days
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Enrolled: 246 students
Duration: 46 Hours
Lectures: 23
Level: Beginner